Details
 

November 19, 2015
11:00AM - 12:00PM

Managing the In-Bound Call

Are You Losing Opportunities Through Your Phone?

OADA Webinar

Register Here!

Do you receive a lot of phone calls coming into the dealership, and your phone staff sometimes seems flustered? Do you feel that your staff could be better on the phone? Do you feel like you're missing opportunities? OADA has scheduled CallRevu360 for this training webinar! 

This webinar will cover four key items, and delve into each topic in some detail. These include: 

  • Why - Your Telephone and Your Financial Statement
  • Calls to web leads surpass 7 to 10!
  • Every dollar you spend on marketing is intended to make the phone ring
  • The caller's journey defines the 'buy' and the 'retention'
  • Data - What CallRevu has learned from listening to 1 million calls a quarter
  • Dealers on average are not answering 32% of calls requesting sales
  • On average 51% of answered calls can't be followed up due to lack of Earned and Received Customer Contact Information
  • If we do answer? How well do we perform?
  • Measure - It's More Than Just Tracking!
  • Comparing your data to the best of the best
  • CRM integration
  • Employee performance report cards
  • Fix - Communication Reformation
  • Process / Reception
  • 3 things you can start fixing now
  • Fact vs. Philosophy

Cory Wright will be presenting from CallRevu, and is the Director of Training. He started in the automotive industry as a lot attendant in high schoo., and began selling cars the day he turned 18, attending college while working a full schedule at a Toyota dealership. After college, he went on to run a 20 person Service and Sales BDC, which he built from the ground up. At CallRevu, Cory travels regularly across the country training dealers on how to improve their phone skills and processes.

Registration fee is $25 per connection for OADA member dealers, and $50 per connection for non-members. Register today!

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Add to Calendar aCLuDhaqizCaPxAftmqF167204 11/19/2015 11:00 AM 11/19/2015 12:00 PM false Managing the In-Bound Call Register Here! Do you receive a lot of phone calls coming into the dealership, and your phone staff sometimes seems flustered? Do you feel that your staff could be better on the phone? Do you feel like you're missing opportunities? OADA has scheduled CallRevu360 for this training webinar! This webinar will cover four key items, and delve into each topic in some detail. These include:  Why - Your Telephone and Your Financial Statement Calls to web leads surpass 7 to 10! Every dollar you spend on marketing is intended to make the phone ring The caller's journey defines the 'buy' and the 'retention' Data - What CallRevu has learned from listening to 1 million calls a quarter Dealers on average are not answering 32% of calls requesting sales On average 51% of answered calls can't be followed up due to lack of Earned and Received Customer Contact Information If we do answer? How well do we perform? Measure - It's More Than Just Tracking! Comparing your data to the best of the best CRM integration Employee performance report cards Fix - Communication Reformation Process / Reception 3 things you can start fixing now Fact vs. Philosophy Cory Wright will be presenting from CallRevu, and is the Director of Training. He started in the automotive industry as a lot attendant in high schoo., and began selling cars the day he turned 18, attending college while working a full schedule at a Toyota dealership. After college, he went on to run a 20 person Service and Sales BDC, which he built from the ground up. At CallRevu, Cory travels regularly across the country training dealers on how to improve their phone skills and processes. Registration fee is $25 per connection for OADA member dealers, and $50 per connection for non-members. Register today! OADA Webinar