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How to Minimize Potential Liability and Keep Those Used Cars Sold!

Author/Editor: Deanna Stockamp / OADA

presented by OADA with Deanna Stockamp of Stockamp & Brown LLC

original air date was April 4, 2019

OADA is pleased to announce that Deanna Stockamp, a partner at Stockamp & Brown LLC, will be joining us to provide essential information regarding the best practices for limiting your potential liability when acquiring and selling used vehicles. Some of the topics that will be tackled include:

• What information should be obtained and disclosed to customers about a used vehicle's condition and prior use
• How to properly present (and document) a vehicle history report
• Best practices for disclosing open recalls and recently completed recall repairs
• How using test drive agreements, trade-in appraisals and delivery confirmation forms can help protect the dealership
• The practices most frequently leading to consumer complaints and AG enforcement actions
• How offering "certified" vehicles and "comprehensive multi-point inspections" can increase the potential liability

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