Webinar scheduled for Thursday, September 24, 11:00 am - noon

Register!

With the volume of sales transactions and vehicle repairs performed by a dealership, customer complaints are a routine part of your business. However, there is a trend in the retail automotive industry in which seemingly innocuous customer complaints quickly escalate to lawsuits. When a complaint becomes a lawsuit, the stakes are raised significantly. If the customer prevails in a lawsuit, the customer can recover three times the amount of actual damages, plus attorney fees. Because of the chance to recover significant attorney fees, Plaintiff attorneys are eager to accept consumer cases and are actively preying on dealerships in Ohio. In addition, the dealership will also be saddled with the expense of paying its own attorney to defend against the lawsuit. And the economic costs are not all that a dealer must consider - dealership personnel (i.e., dealer principals, managers, salespeople and technicians) will be required to spend extensive time away from their duties, preparing for interviews with counsel, preparing for depositions and testifying at trial.

How does a dealership avoid the cost of a lawsuit and avoid the loss of valuable employee time? Don't let a complaint become a lawsuit! Keep the attorneys on the sideline and resolve the issues when they first arise. Attorney David Brown will help you navigate the process of properly evaluating the merits of a customer complaint and resolving consumer conflicts so they do not become lawsuits. All too often the proper decision maker at the dealership is left out of the process until it becomes too late - until the lawsuit is filed. Having a dealership complaint recognition process in place is essential to avoiding consumer lawsuits.

Attend this one-hour webinar, presented by OADA, featuring OADA's outside counsel David Brown of Stockamp & Brown, LLC, and learn how to avoid spending unnecessary money and time resolving a consumer dispute.

There is no connection fee for OADA members. After registering, you will receive a confirmation email containing information about joining the webinar.