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June 18, 2015
11:00AM - 12:00PM

Are You Legally Compliant in Your Service Department?

OADA Webinar

Join us for our Brown Bag Lunch Webinar series, June 18 at 11am!  Register Here!

A dealership's service operations are a vital component to the success of the dealership. However, due to the numerous laws and regulations that apply to service department operations, it is also an area of your business that is susceptible to legal liability. While consumer lawsuits involving vehicle purchases and leases are more common, we are seeing an increasing number of lawsuits filed by consumer attorneys preying on dealerships with regard to allegedly illegal service department practices. As the Ohio Attorney General maintains enforcement authority over your dealership's service practices, it is critical that legal compliance is the custom for your service department.

Join us for this interactive webinar with attorney David Brown from the law firm Stockamp & Brown. We will help you understand the legal requirements for properly conducting service operations. Topics of discussion will include:

  • Content of service department documentation
  • Proper completion of service documentation
  • Complying with a Manufacturer's service requirements
  • Lemon Law issues in the service department
  • How a technician's pre-sale inspection can affect the sale of a vehicle
  • Estimate choice and parts return requirements
  • Authorization for repair/declining to repair
  • After-market installation issues
  • Responding to a customer complaint

Join us! Connection fee for OADA member dealers is $25. Non-members will pay a $50 connection fee. Once your registration is confirmed, you will receive further instructions regarding connecting to the webinar. Register Here!

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Add to Calendar aCLuDhaqizCaPxAftmqF167204 06/18/2015 11:00 AM 06/18/2015 12:00 PM false Are You Legally Compliant in Your Service Department? Join us for our Brown Bag Lunch Webinar series, June 18 at 11am!  Register Here! A dealership's service operations are a vital component to the success of the dealership. However, due to the numerous laws and regulations that apply to service department operations, it is also an area of your business that is susceptible to legal liability. While consumer lawsuits involving vehicle purchases and leases are more common, we are seeing an increasing number of lawsuits filed by consumer attorneys preying on dealerships with regard to allegedly illegal service department practices. As the Ohio Attorney General maintains enforcement authority over your dealership's service practices, it is critical that legal compliance is the custom for your service department. Join us for this interactive webinar with attorney David Brown from the law firm Stockamp & Brown. We will help you understand the legal requirements for properly conducting service operations. Topics of discussion will include: Content of service department documentation Proper completion of service documentation Complying with a Manufacturer's service requirements Lemon Law issues in the service department How a technician's pre-sale inspection can affect the sale of a vehicle Estimate choice and parts return requirements Authorization for repair/declining to repair After-market installation issues Responding to a customer complaint Join us! Connection fee for OADA member dealers is $25. Non-members will pay a $50 connection fee. Once your registration is confirmed, you will receive further instructions regarding connecting to the webinar. Register Here! OADA Webinar